Pet-Friendly Cabin in Pinetop-Lakeside!

Reviews

• Our getaway

  5/5

  It was a very comfortable home. We really enjoyed our stay. The only thing was the Jacuzzi tub did not work. We were kind of disappointed and also the window and the master bedroom would not lock other than that. We had a wonderful time. Thank you.

  *This review was originally posted on Vrbo

• Decent house

  3/5

  The house was overall nice. It was in a nice area and close to all things in town and being next to the golf course made it more secluded feeling and quiet. The kitchen and bathrooms also seem recently remodeled and are quite nice. There were some stains on the towels and bedding though. More of a concern though, on my first night there I discovered several of the windows were not able to be locked. I tried contacting the rental company, Evolve, that runs the Vrbo listing and the local contact several times with no answer. The cleaning company that gave me move in instructions did respond, but only to say that she didn't understand why that would be an issue and she didn't understand what I would want them to do, as Pinetop is a safe area. I can appreciate that that might be true, but I did feel uneasy leaving personal belongings in the house when I was gone. So overall, the house is nice, they just need to work on managing it better

  *This review was originally posted on Vrbo

• Place was Perfect

  5/5

  We loved our stay! House had everything we needed and was close to golf course. It was SO clean! The master bed was so comfortable. We will definitely stay there again.

• Decent house

  3/5

  The house was overall nice. It was in a nice area and close to all things in town and being next to the golf course made it more secluded feeling and quiet. The kitchen and bathrooms also seem recently remodeled and are quite nice. There were some stains on the towels and bedding though. More of a concern though, on my first night there I discovered several of the windows were not able to be locked. I tried contacting the rental company, Evolve, that runs the Vrbo listing and the local contact several times with no answer. The cleaning company that gave me move in instructions did respond, but only to say that she didn't understand why that would be an issue and she didn't understand what I would want them to do, as Pinetop is a safe area. I can appreciate that that might be true, but I did feel uneasy leaving personal belongings in the house when I was gone. So overall, the house is nice, they just need to work on managing it better

  Manager's Response:

  Hi Lauren, we strive to provide a seamless and secure experience for our guests, and we're sorry to hear about the issues you encountered. After reviewing your feedback with the homeowner, they wanted to share the following:
  
  -We are deeply sorry for the stains on the bedding and towels. This is unacceptable, and these items will either be thoroughly cleaned or replaced to ensure they meet our high standards.
  -We understand how unsettling it must have been to discover that the windows did not lock properly. A handyman will be inspecting and repairing the windows, and we are considering replacing some of the older ones to ensure they lock securely and provide peace of mind.
  -We regret that our communication fell short. We are in contact with our local management company to address these issues and improve our responsiveness.
  
  Thank you for your valuable feedback, and we hope to have the opportunity to host you again for a more comfortable stay.

• Snowy stay

  5/5

  We stayed over the Christmas holiday and was a great cozy winter stay. The house had plenty of blankets to stay warm, the kitchen was equipped so we could cook and the jacuzzie tub was a nice add for relaxation! The house is close to town for quick stops at the store and right next to the golf course (off season) so not busy this time of year.

  *This review was originally posted on Vrbo