Payson Home w/ Mtn Views & Hiking Trail On-Site

Reviews

• Beautiful property

  5/5

  Beautiful property and house. There was also great communication when reaching out with questions.

  *This review was originally posted on Vrbo

• Awesome family weekend house!

  5/5

  We all had a blast at this very comfortable house! The home has everything you need and the kiddos loved the garage/basement game room. There were many hang out spots for visiting. All the beds were very comfortable too. We loved it all!

  *This review was originally posted on Vrbo

• Great stay

  5/5

  This is a very nice house, enjoyed the weather and stay.

  *This review was originally posted on Vrbo

• Great property

  5/5

  Amazing home with everything you need.

  *This review was originally posted on Vrbo

• Beautiful, but needs some attention!

  3/5

  This is a beautiful home that provided adequate space and sleeping arrangements for our family reunion. We quickly settled in, only to find that the wifi didn't work, meaning no movies for the planned family movie night, or access to internet for those who needed to finish up work. We could not locate the router to reset the internet, but after reaching out to the property mgr., received a message the following a.m. informing us where to locate the router, accompanied with "Unfortunately the internet in Payson goes down a lot. Sorry." That was the first major hiccup, quickly followed by the fact that the oven did not work. The book of instructions for the property states that the gas oven takes some time to preheat. Another call to the mgr. indicated it could take up to 45 min. After multiple attempts, still nothing. That threw a major kink into feeding our family of 17. We were put in direct contact with the actual owner who was very polite and apologetic. Seems if you know this is an issue however, then make that clear up front in the property description or take the necessary steps to repair/replace. We also reported a leak under the kitchen sink and later found loose boards on a portion of the deck. The game room downstairs is awesome, as is the fire pit. Overall, a good stay, just not quite what we anticipated. The extra fees are a deterrent. Those directly responsible for managing/cleaning this property should be more aware of these things & alert the owners.

  *This review was originally posted on Vrbo

  Manager's Response:

  The homeowners were saddened to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Thank you for your feedback and for choosing our home for your family reunion.
  
  - Regarding the internet issue, we understand how important connectivity is. Unfortunately, the internet in Payson can be unreliable at times. We apologize for any inconvenience this caused and appreciate your patience. We were pleased to find it was back up and running by the morning
  - We regret that the oven was not functioning during your stay. Despite troubleshooting over the phone, we were unable to resolve the issue. We contacted several technicians, but none were available to service our location
  - Consequently, we ordered a new oven, but due to its size and our remote location, it couldn't be replaced during your stay. We understand how this impacted your meal preparations and sincerely apologize for the inconvenience
  - Throughout your stay, we did maintain open communication and treated the entire party to ice cream at the local dairy as a gesture of our apologies for the inconveniences you faced
  
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!