Lake Havasu City Vacation Rental w/ Pool & Hot Tub

Reviews

• Wonderful Host! Hope to stay again

  5/5

  We had a group of 11, two families of 5 and a grandma, and this home completely suited our needs! It was an easy drive to the lake (10 min to Windsor boat launch) and very close to Smiths grocery store and other stores & restaurants. The pool is huge! Great size for a large group. We also loved the large kitchen with plenty of dining seating. As another review mentioned, the Casita is downstairs, attached to the garage, where the ping pong table is.The host was very communicative and was quick to answer any questions or concerns. We appreciated that it was well-stocked, down to the individually wrapped soaps in each restroom. Would love to stay here again and will recommend to others headed to Havasu, too!

  *This review was originally posted on Vrbo

• Spacious Beautiful Home

  5/5

  It was light and beautiful inside. Very clean and inviting for the 15 that slept there. The deep pool, hot tub, and corn hole game was a hit. We would stay again for sure!

  *This review was originally posted on Vrbo

• We loved this value!

  4/5

  We had 14 people which was great for the pool the common/kitchen area. It was clean, cooled, and lightly colored. The Casita temp is warmer than usual. The driveway holds two small boats side by side. The 2nd driveway on the west is steep, but adequate for 2-3 vehicles you may not use. We had one less room than we expected (as was advertised), luckily it was just for the kids. We have stayed in enough places in Havasu to know they aren't perfect, but this was an overall great place to stay!

• Needs a deep clean

  2/5

  The house was beautiful. Lovely lay out. Although it is advertised that it sleeps/accommodates 14, there were only 6 of us. There were no extra linen/blankets in the master bathroom as mentioned. Limited towels including in kitchen. The coffee pot is the smallest Keurig making one cup at a time (slowly I might add) which is not exactly suitable for that many people. The bedrooms and bathrooms for the most part were cleaned but the kitchen was very dirty. Every cupboard/drawer was extremely grimy with grease etc. all over handles and front faces. Two garbage bags were provided for the week? On the first night we decided to use the gas grill only to discover that the propane tank was empty and the grease trap was over flowing. Went to use the stove only to find it filthy inside with burnt cooked on food from previous guests. Not impressed. We ended up purchasing a new propane tank at our cost. Had someone from management come out and they pressure washed the grill, that is how dirty it was. Drying first load of laundry and discovering that the lint trap was so thick, I am just glad that I checked it before using it. Very hazardous. The pool was lovely except that it was difficult to get into because of the water temperature. Two of our guests used the hot tub the first night and ended up with an itchy red rash all over their bodies. One is immuno compromised so that was a bit of a concern. None of us used the hot tub for the duration of the trip due to this.

  *This review was originally posted on Vrbo

  Manager's Response:

  Terry, we want to make vacation rental easy for everyone, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - When notified 4 days into your stay regarding the issues you were experiencing, we immediately sent our maintenance guy and pool guy to take a look at the door handle and spa within a matter of a couple of hours. The handyman fixed the door handle and cleaned the BBQ. The pool guy checked all chemicals and cleaned the spa to find that all the chemicals were at their expected and appropriate levels. We are sorry to hear some guests in your party experienced a rash.
  
  - When we spoke on the phone and text message, we were unaware of any issues with the cleanliness of the home and not being able to locate extra linens or bath towels. We would've been more than happy to send our cleaning team to address your concerns to make your stay most comfortable and direct you towards additional linens needed. We recently had our home deep cleaned at the end of March prior to your arrival.
  
  - We take the accuracy of our listing seriously and verified we do not advertise our pool as being heated and a propane tank is not provided, which is also mentioned in our welcome letter. We apologize if this caught you off guard. We do provide 3 trashbags for a week-long stay and have addressed this with our cleaners, we are sorry if only 2 were available during your stay.
  
  We promptly responded and went to generous measures to make things right. We regret if we did not come to an agreeable solution. As is evidenced by many great reviews, we are accustomed to providing 5-star experiences and will truly go above and beyond for our guests to make it the best possible stay. We appreciate your feedback and look forward to this property hosting many satisfied guests.

• Loved it!

  5/5

  House is beautiful & a great place for everyone to get together & relax after a long day.

  *This review was originally posted on Vrbo