Deluxe Gated Home w/ Pool Overlooking Lake Havasu!

Reviews

• Beautiful house

  3/5

  The house itself is beautiful, but not very clean. Some of the kitchen cabinets were sticky, there there was dirty utensils in the drawer, we had to wash the bath towels because they stunk. There was wads of hair on the bedrooms and bathroom floors. In one of the bathroom tubs the drain was covered with hair and debris. The backyard needs work, not very inviting, but the view is amazing. The BBQ was very dirty and we were left with no propane.

  We did get a quick response from the owner when we had a problem with the A.C.

  Hopefully these things will be taken care of before the next guest.

  Manager's Response:

  Hi Kathy, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -Unfortunately, the previous guest also mentioned similar concerns. We are currently addressing these issues with our cleaning service. Our cleaner has been facing personal challenges, and we have noticed a decline in the quality of cleaning. We are considering making a change to ensure our high standards are maintained. We take great pride in offering a clean home, and these reviews are distressing and disappointing to us.
  -We are in the process of upgrading the backyard but haven't yet had the time to complete it. The pool is well-maintained, the view is stunning, and there is a nice table with chairs available for guests. Regarding the barbecue, our cleaner typically does not clean it despite our requests, so we have posted a sign asking guests to clean it after use to ensure it is ready for the next guest.
  -There are three tanks of propane on the property: one at the barbecue and two in the garage. This information is included in the property instruction book on the kitchen counter. There were two full tanks in the garage during your stay.
  -The guest experienced an issue with the air conditioning. They set two of the air conditioners too low, causing cold air from the living room unit to affect the thermostat of the third unit, which then did not function properly. Closing the bedroom doors exacerbated the issue, making the rooms very hot. This was not a system problem. We advised the guest to raise the living room temperature at night to allow the bedroom air conditioner to work correctly. Adjusting the fan and living room temperature resolved the issue. This was the first time we encountered such a problem, and we were able to assist the guest.
  -We sincerely apologize that the accommodations did not meet the guest's expectations.
  Thank you for taking the time to leave your review. We appreciate your feedback!

• AMAZING PROPERTY

  5/5

  We had an absolutely wonderful time staying at this property. 10/10 would stay again!

  *This review was originally posted on Vrbo

• Breathtaking

  5/5

  The pictures don't do this gorgeous property justice. The house is huge..I got lost in the house when I first went to find the garage haha! Spotless clean, a very detailed book to explain and find everything- we called it the house bible. The view from the infinity pool edge is breathtaking. We asked to bump up the heat of the pool temperature, and it was dine immediately. Communication with the owners and property managers were instant and they were very kind! We will be back!

  *This review was originally posted on Vrbo

• Lake Havasu 2022

  5/5

  This property was a Home Run! The views from this home are 2nd to none. We had 9 adults in our group and there was plenty of room for everyone. We will definitely stay again in the future.

  *This review was originally posted on Vrbo

• Birthday in Havasu!

  5/5

  We celebrated our daughter’s 21st birthday on a party boat. The house was an awesome place to relax by the pool!