Flagstaff Home w/ On-Site Trails, 3 Mi to Dtwn!

Reviews

• great location!, beautiful home!

  5/5

  We had a wonderful stay. Everything was as expected, everything worked and we loved the location with the trails right behind the home! We hope to stay here again!!!

  Positive:

  Negative:

  *This review was originally posted on Vrbo

• Keep scrolling

  2/5

  First we were told that there would be no AC for just the first night but it ended up being the whole trips event. waiting for someone to tell us what when and where all for nothing at all to happen very inconvenient and uncomfortable to say the least.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Rob, we're sorry to hear your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  We sincerely apologize for the air conditioning issue that arose during your stay. Although we had initially anticipated a swift repair on the first day, unfortunately, there was a delay in parts delivery, and it wasn't ready until a week later. As soon as we became aware of this, we promptly informed you and offered a full refund if you preferred to relocate. You declined the full refund to relocate and instead decided to stay. We attempted to rectify the inconvenience by providing portable AC units as well as a partial refund.
  We greatly value your understanding and your review, and we wish you the best on your future travels.

• Great Property but A/C Units Did Not Work!!!

  2/5

  We loved the property but did not have Air Conditioning for the entire stay. No one slept well at night with the house being very hot. We reached out to the manager and by the last night, they sent out a technician only to say it can't be fixed until he gets a part in stock.

  The inside of the house was very well maintained and clean but the same can't be said about the outdoor/patio. Spiderwebs were everywhere and it appeared the outside had not been cleaned for quite a while.

  Manager's Response:

  Hi Eric, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  We are glad you chose our home and we apologize for any inconvenience you experienced during your stay. When we were notified of the A/C issues on Saturday we reached out to our installers immediately as this is a brand-new system. Unfortunately, there were not available to come until Monday and we have to wait a week for the part that was needed. We’re so sorry this impacted your stay. With regard to the outdoor patio, we do regularly clean this ourselves, but spider webs tend to collect quickly in the summer before the monsoons roll around.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback!

• Great time

  5/5

  It was an amazing location, great house, and tons of fun...

  *This review was originally posted on Vrbo

• Anniversary getaway

  5/5

  Our trip was to celebrate our 40th Anniversary and our friends 38th. The house was well maintained, clean, well stocked with appliances, and very cozy and relaxing. The house was even equipped with a kennel attached to house for accompanying dogs should you need. The host provided a great local place to eat (Sachmo’s). Would like to return with our adult children for a ski vacation.

  *This review was originally posted on Vrbo