Bellemont Family Home w/ Hot Tub & Playground Set

Reviews

• Decent Place, Mgmt needs work

  4/5

  House was good, good yard and play area. Communication w mgmt wasn’t great and some issues w cleanliness were hard to address

  *This review was originally posted on Vrbo

• 5/5

  House was perfect for staying with kids ! Other than it not having AC , it was awesome .

  *This review was originally posted on Vrbo

• Family stay

  5/5

  It was a great stay, I really appreciated the family games and thoughtfulness for fun for all ages.

  *This review was originally posted on Vrbo

• Cute place with mice poop

  2/5

  It was a cute and spacious place. Cleanliness was a disappointment. Mice poop in drawers, kitchen was dirty, just plain dirty. I took pictures but was unable to upload them. Pee spot on bathrooms curtain, found pee stains in master bedroom. I tried contacting the host several times but no reply.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Liz, we want our guests to rest easy when they stay with us, and we apologize for any issues you encountered during your trip. After reviewing your feedback, we reached out to the homeowner, who provided the following clarifications:
  
  -We’re sorry to hear about their disappointing experience with cleanliness but were surprised, as we received no direct contact during their stay. We will reach out to apologize and request the photos they mentioned to address this with our cleaning team.
  
  -We are refunding the cleaning fee and hope this gesture helps address the inconvenience. In the coming days, we will visit the property to investigate their concerns and prevent future issues.
  
  -On behalf of Evolve, we reviewed our records and confirmed that we requested photos from the guest to validate their concerns. We also encourage guests to contact their local guest contact directly for prompt assistance with property-related issues.
  
  Thank you for your review. We're committed to providing the best experience for every guest and look forward to welcoming more satisfied guests, as seen in our previous and recent reviews.

• Holiday getaway.

  5/5

  Fun weekend getaway stay place to go in between our holiday plans. Close to bearazona, polar express and much more. House had tons of kid friendly items: toys, crib, wagon, high chair, games etc. Hot tub was great on cold nights. Host was quick to reply when we had questions. Hope to stay again in the future!

  *This review was originally posted on Vrbo