Lakefront Hot Springs Condo w/ Balcony + Boat Slip

Reviews

• Wonderful condo

  5/5

  This is an amazing property that was a wonderful place for our family to stay for my son’s 18th birthday trip. Very quiet location but close to the center of Hot Springs. Condo was incredibly clean and well stocked with dishes and such. We did have one glitch with the keyless entry (our code didn’t work when we got there) but the property manager took care of it immediately and was very friendly and helpful. We truly enjoyed our getaway and would book here again!

  *This review was originally posted on Vrbo

• Family summer vacation

  5/5

  We really loved our stay. The property was just like the listing. The beds we’re comfortable and the couches were perfect! This was by far the cleanest and best property we have ever stayed at on a travel site. Also and amazing price point as well. The only bad I would have to say was the master bedroom and bathroom doors would not click shut and lock. Also the front door was hard to open and close. Other than that we would definitely stay there again!!

  *This review was originally posted on Vrbo

• Wonderful Condo

  5/5

  We came to Hot Springs for our son’s 18th birthday. This condo did not disappoint! Wonderful location, beautiful views and quiet area. The condo was very clean and well stocked with typical condo amenities.

  We had one issue at check in. Our code did not work. We immediately were able to get in touch with the host and she rectified the problem immediately and was very nice and friendly.

  Would definitely book again and recommend this condo to others.

• A Summers-Only Condo

  2/5

  We did not enjoy our stay. First, we did not receive an email with check-in instructions; after 4:30PM I had to call Evolve and finally reached someone who could provide them. When we did check in, the unit was cold -- 60 deg. The HVAC had difficulty warming the unit; we went to dinner and returned 3 hours later to find the temperature inside had increased only to 66 deg. It was impossible to get the inside temp above 70 the entire stay. Perhaps the capacity of the A/C is better, but this unit should not be rented out during cool/cold weather months.The floors were dirty/dusty; I ran the vacuum shortly after arrival to sweep up dead bugs. There was no shampoo or bar soap in either bathroom. There were no hangers in any of the closets. And finally, a construction crew started working inside a neighboring unit at 7AM making considerable noise. We left a day early.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jim, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: We truly have high standards of hospitality for our property and strive to provide an exceptional experience to our guests.
  - Communication is highly important to us and it is documented that 3 days before your arrival, you were sent the pre-stay email to the email on file.
  - We were never notified that there was any issue during your stay. If you would have reached out to us, immediate action would have been taken to address the concerns.
  - The heat and AC units are checked and serviced regularly. We have never had any problems with those appliances before. The thermostat is electronic and we can monitor the temperature on an app on our phone. As an additional source of heating, we do have a fireplace that is in working order.
  - We value the condition and cleanliness of the home. We have an excellent and professional cleaning staff that thoroughly services the condo efficiently.
  - As is standard in the vacation rental industry, we provide a starter amount of toiletries and other essentials for guest use. We do have a few hangers but that is not something that we provide or have provided in the past.
  - We try our best to provide a great environment for guests, but sometimes external factors like construction going on in a neighbor's unit are simply out of our control. If we were aware of it, we would have passed along the information.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great and clean

  5/5

  Spacious, clean, great for a weekend getaway!!

  *This review was originally posted on Vrbo