Family-Friendly Hot Springs Village Unit w/ Deck!

Reviews

• Not What We Expected

  2/5

  My family and I have stayed in Hot Springs Village each summer for the past four years. This trip, my family and I stayed in a new location, which showed beautiful pictures of a spacious, well-maintained unit. Upon our arrival, we quickly found that this was not the case. The unit had not been cleaned prior to our arrival. After our inspection, it appeared it hadn't been cleaned well in some time. Food was on the floors and furniture, the refrigerator had pieces of old food inside, dead bugs were lying on the floors, hair was found on all bathroom surfaces, shower liners were stained with mold, and the floor rugs were filthy. Before unpacking, we spent several hours cleaning and sanitizing the unit. It did help that our unit manager tried to be accommodating and refunded us our cleaning fee. Also, it should be noted that the stairs inside the unit were difficult to navigate, even with the lights on, as they're painted dark blue. Three of my family members fell on them during the daytime, and they're usually not very clumsy. Overall, our five-night stay was quite disappointing. We were really excited about this unit, after seeing its pictures and reading its description.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi James, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We sincerely apologize for the inconvenience of any cleanliness issues. Our cleaning team did show up at a later time and since they recognized it was their fault, they offered to clean and buy your party dinner. We tried to rectify the situation but weren't given the opportunity to do so. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.