Lake House in Horseshoe Bend Near Ozark Forest!

Reviews

• 4/5

  Inside was clean but the outside and downstairs areas could use a good cleaning. Never was able to get the internet or tvs to work but we gave up even though the owner tried. Owner was very attentive. Plenty of supplies provided and that was greatly appreciated. Nice quiet neighborhood with great access to the water.

  *This review was originally posted on Vrbo

• Not what I had expected

  2/5

  Upon arriving for our 3 night stay the house on the outside looked like pictures had shown. But once opening up the garage and going into the house my opinion about the house changed. I contacted the owner of the house and informed her that the house didn't looked clean, that the house smelled really musky, there were spider webs and spiders a lot throughout the house. The stairs to the basement hadn't been touched in a while and the basement door had a huge hole in it, and once inside the basement you could tell it hasn't been touched in years, very unsafe to go in. The upstairs bathrooms needed cleaning, the toliets still had pee on them and hair in the tubes, the couch and chair around the table had food or something all over them and had to be wiped down. I had to go buy cleaning supplies to clean the house enough where I felt it was okay to stay in. The owner stressed to me this was the first time she had had a complaint on the cleanliness of the house, but after going through reviews around 2019-2021 I realized that this wasn't their first complaint. (Side note: she did respond to very text I sent her in a timely manner and was never rude) I asked to be reimbursed for the cleaning fee but was told I would have to wait till vrbo released her the money to get reimbursed. The lake was nice and we enjoyed crown lakes aquatic center for the kids to play on. We ended up leaving early tho.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Rachel, we’re glad to hear your family enjoyed the lake and had fun at Crown Lake’s aquatic center. The homeowner would like to address the following:
  - We’ve changed cleaning companies since earlier reviews and now receive photos from each cleaning to ensure the property meets our standards.
  - The basement is not part of the rental and isn’t cleaned regularly, though we try to keep it accessible for guests heading to the lake.
  - While we’re sorry to hear about your experience, we do host many happy guests each year and regret that your stay didn’t meet your expectations
  Thank you for letting us know about your visit.

• 5/5

• 5/5

• 4/5

  Was a wonderful stay and the owners were so nice and responsive! Definitely a memorable trip. There’s nothing bad to say about this place at all. It is homey, clean, quiet and has all the amenities you need. The yard really needed a good mow but that’s on the lawn company not the owners.

  *This review was originally posted on Vrbo