Oceanfront Kenai Villa w/ Fireplace & Deck

Reviews

• Nice!

  5/5

  Nice place to stay for adult fishermen.

  *This review was originally posted on Vrbo

• Potential… but not quite there

  3/5

  This house is quite large and the natural setting is stunning!! The location is definitely the best part of the house. The house itself has a lot of potential but falls short. The property wasn’t particularly clean, and some general maintenance was lacking. The bedding is cheap, microfiber sheets. The property does not provide any extra pillows or blankets, those nice extra touches. The kitchen is minimally stocked, especially for a house this size. As another review mentioned, the downstairs space could be a fun space but is very under furnished and awkward. Could be such a great property; it is a bummer not more care is put into it.

  Manager's Response:

  Hi Rhea, thank you for taking the time to tell us about your experience. This homeowner has asked us to pass along the following response:
  -The bed sheets at this property are 100% cotton.
  -The kitchen is stocked with enough supplies for the maximum occupancy of the property but we always encourage guests to bring any essentials they may need for their stay.
  -Our kitchen and downstairs area will be upgraded in the coming weeks for our guests to enjoy!
  We appreciate your suggestions on areas of improvement and will take them into further consideration. We hope to have the opportunity to host you again soon!

• Family Vacation

  4/5

  We had a wonderful time at the property and everything was as advertised. A second sitting area with TV downstairs would have been nice for the kids as it is just a small couch and TV in living room. It is only 2 bathrooms which is advertised but one is the master bathroom which means whoever is sleeping in that room has people going thru it to use. Another small bathroom would be an awesome addition to this property. Would book again.

  *This review was originally posted on Vrbo

• Incorrect key code, could not get ahold of owner or local contact

  1/5

  Upon arrival we discovered the supplied keycode was incorrect. There was also a lock on the door knob which we did not have a keycode for. It was well below zero in temperature outside and we had no way to get inside the rental. We called the local contact phone number and of course this was not a valid phone number. There was also an email address we replied to but of course we never got a reply from this. Finally got ahold of Evolve and they tried to no avail to contact the owner and local contact. After another hour of waiting Evolve refunded us our money and we were left to scramble and find a new place for our party of 11 in the dark and sub zero temperatures. About 7:30pm (4.5 hours after we tried to gain access) I finally get a call back from the local contact offering me a free nights stay and apologizing for the incorrect code, etc. Be cautious renting this place as you might not ever get inside!

  Manager's Response:

  Hi Jarrod, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We sincerely apologize for the inconvenience caused by the access issue you encountered upon your arrival. Unfortunately, we found that the batteries in the lock were dead. We've promptly replaced the batteries and taken proactive measures by scheduling bi-monthly battery replacements to prevent such issues for our future guests. 
  - We've also updated the guest contact's phone number in the pre-stay information, addressing the issue that led to the lack of response. Finally, a full refund has been provided.
  Again, we deeply apologize for the issues you encountered. Thank you for your valuable feedback as we continue to improve for future guests.