Alaskan Mountain Gem with Private Hot Tub & Gym!

Reviews

• Worst Experience

  1/5

  We showed up to an unplowed drive way in a less then safe manner to pull in. The heat in the house was off and was 46degrees in the home and the thermostats battery’s dead . We rented the house for my birthday and were excited about the hot tub which was empty of water and running on an off with no way to turn it off. Very upset with this experience

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Christopher, the right vacation home is everything, and we're disappointed to hear that this stay didn't meet your expectations. After sending your feedback to the homeowner, they’d like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - We were perplexed by your comment about the unplowed driveway. We can confirm that the driveway was plowed the day before your arrival.
  - In regard to the heat, we can confirm that there were no found issues with the central heat. The home's heating system and the wood stove warms the home effectively and within a reasonable amount of time. However, we take our guest feedback seriously and have put a system in place to run the heat even when unoccupied to ensure a warm and welcoming atmosphere.
  - You are correct, unfortunately, the hot tub was out of service and to make up for the inconvenience, we offered you a partial refund. Regrettably, you chose to cut your stay short.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great views, but lacked cleanliness.

  3/5

  The location really did give a real Alaskan experience, and the views were incredible. If the owner could get better cleaning staff I would stay there again. The bedding was 10000% not cleaned from the last guests. You could smell their sweat and whatnot on the bedding. So that had to be washed. The towels had long black hairs all over them, so those had to be washed as well. The dryer was a real hassle to deal with. We had to vacuum the plinth (what even is that?) filter every single time we needed to dry anything and even then you needed to cross your fingers that worked, often it did not. And the light situation was weird. For the first few days the kitchen lights worked like they were supposed to, as in normal brightness. But after a few days they stopped providing light almost entirely. The hallway light didn’t work. The lighting in general was just very dim. All that aside, I did enjoy the location and it was a cozy little place. I can even deal with the lighting situation honestly. But not cleaning the bedding and all that hair all over the towels was not something I could do again. I’ve read other reviews where the cleanliness was a complaint and I really thought surly they would have fixed that by now, but it seems like they have the same person cleaning.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Patricia, we want our guests to rest easy when they stay with us, so we take feedback about cleanliness very seriously. After reading your review, we followed up with the homeowner, and they wanted to share the following:
  - We sincerely apologize for any inconvenience you may have encountered during your stay.
  - We assure you, all bedding is cleaned and replaced between each guest stay, but we’ll look into purchasing new sheets to improve the overall guest experience.
  - We use a cleaning service to professionally clean the home before each guest stay. We’ll follow up with our cleaning team to ensure they’re adhering to high standards, especially when it comes to fresh linens and towel presentation.
  - The dryer in the home is an energy-efficient model, which can be less effective with heavy loads like bedding. We encourage guests to reach out to the guest contact for assistance with any concerns, as they’re available to help throughout your stay.
  - In regard to the lighting issue, thank you for bringing this to our attention, we will be checking the fixtures to ensure they’re functioning properly for future guests.
  Thank you for taking the time to share your experience. We’re committed to making sure each guest has a great stay, and we hope you’ll consider giving us another chance in the future!

• Secluded

  2/5

  This property was secluded, living true Alaska style. The yard was not groomed. The hot tub was low on water, had to fill it after we bought supplies to fix the hose. Three of the four buckles were broken on the lid, and it was windy making the lid open on its own. We wired the lid down to eliminate getting charged for damaged property. Inside the floors were not vacuumed, the bedding was not changed, the pillowcases still had drool spots on them. Spiders were all over the place. We spent the first day of our trip cleaning the house to be able to comfortably stay there. We were instructed to not strip the bedding, and now I understand why.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jackelyn, we’re sorry to hear that your stay didn’t meet your expectations. The homeowner wanted to clarify a few points and share some insights:
  -This is the first time these concerns have been brought to our attention, and we wish you had reached out during your stay so we could have promptly addressed them.
  -The bedding is thoroughly cleaned and changed between each guest, and we’ve verified this with our cleaning team. We’ll also be inspecting the linens to ensure they’re in good condition and replacing anything that appears worn.
  -We’re sorry that you encountered issues with the hot tub. We’ll be checking the water levels and repairing or replacing the lid buckles to prevent this from being a problem in the future.
  -The property’s rural location does mean that occasional spiders are a part of the environment, but we’ll have the cleaning team pay closer attention to this going forward.
  Thank you for taking the time to leave your review. We’re committed to making improvements and ensuring future guests have a more comfortable stay.

• Alaska

  4/5

  Good

  *This review was originally posted on Vrbo

• Gorgeous views and a comfortable house!

  5/5

  The cabin was exactly as described, very comfortable with gorgeous views from the back deck. Property manager responded immediately to a minor inconvenience and was very helpful. 5 stars all the way!

  *This review was originally posted on Vrbo