Stylish Gatlinburg Condo w/ Pool: Walk Downtown!

Reviews

• 2/5

  I don’t give bad reviews but I think people should be more transparent in their reviews. This place needs some things addressed. Asked about fireplace once arrived no response. Walking is tougher than explained it is a hike up and downhill very steep parking area hard to maneuver a large vehicle. 6 towels in the entire place and the towels were so old they are see through. Very disappointed in the quality. All of the dishes were dirty like they had been rinsed and shoved in cabinets. Since I have to give a positive the view off porch was decent but not as magical as described. The master bed was not comfortable at all. Very tiny space.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  
  "Thank you for taking the time to share your feedback regarding your recent stay. We’re sorry to hear your experience did not meet your expectations.
  
  We strive to provide our guests with the best possible experience and encourage them to reach out during their stay if any issues arise. I have a local concierge available 24/7 to all my guests, and contact information is provided prior to check-in to ensure prompt assistance. We did not receive any communication regarding any concerns during your visit, including the fireplace, and we are always ready to address issues when we are made aware of them.
  
  Our condo is situated in an elevated location just off the Gatlinburg Strip, which provides the beautiful views of downtown Gatlinburg from the balcony. Guests with significant mobility issues may find the slight uphill walk challenging, though most enjoy the scenery and quick/walkable access to the Strip.
  
  The property features brand-new, premium gel-foam mattresses for a comfortable stay, and six full sets of towels ensure each of the guests in your reservation had two complete sets. We aim to make every stay comfortable and convenient, with attention to the details that matter most.
  
  We appreciate all guest feedback, as it helps us continue to improve, and we hope future visitors enjoy the comfort, views, and amenities that many guests continue to enjoy."

• 5/5

  Easy walk to Anakeesta and restaurants made this a perfect stay. Communication was on target. We received warm welcome emails. Classy decor and a quiet home away from home ensure this will be a place to stay again!

  *This review was originally posted on Vrbo

• 5/5

  Awesome stay! Would stay here again.

  *This review was originally posted on Vrbo

• 5/5

  Loved the updates in this unit. This is our 4th stay at Gatlinburg Chateau. We love the location. We would recommend it to anyone wanting to be close to Gatlinburg but not right in the middle of the strip. We will definitely stay here again.

  *This review was originally posted on Vrbo

• 4/5

  Clean, close to downtown,

  *This review was originally posted on Vrbo