Ski-In/Ski-Out Whitefish Escape w/ Balcony!

Reviews

• 5/5

  This was a great place to stay for a trip to Whitefish.

  *This review was originally posted on Vrbo

• Great Ski in/out

  5/5

  Great ski in/out location in the center of the village. One of the best stocked rentals I have ever stayed in. Rental was clean and just as advertised. The only downside which is called out in the listing is the key pickup location is in Great Falls so depending on where you are coming from can be a inconvenience. I would definitely stay there again.

  *This review was originally posted on Vrbo

• Perfect ski in/ski out

  5/5

  This is a cozy condo with easiest access to chair 3 followed by a quick ski to chairs 1 and 2. The ski lockers are easy to access and convenient. The condo is very well stocked and was perfect for our family of 4. Parking is a bit of a pain if your vehicle doesn’t fit in the garage as the village has limited overnight parking. Ours, a highlander with a topper, was about 3 inches too tall. The Bierstube is across the street and always fun. We highly recommend this condo and plan to stay again.

  *This review was originally posted on Vrbo

• Superb Experience

  5/5

  Had wonderful stay

• 2/5

  Beware that if you book this place, you will be asked to pick up the keys at a location 40 MINUTES AWAY from the condo. The condo is located on Whitefish mountain and you will be required to drive to downtown Kalispell to pick it up. This was never communicated to us at all before or after booking the condo. The check-in instructions simply said to text Jade (property manager) the day before to arrange a time to meet to get the keys. It was only then I was told that key pickup was in Kalispell. I was already in Whitefish and asked her over 24 hours before if someone could meet me there. She never responded and I had to text again 2 hours before check-in, where I was told nobody could meet me elsewhere. It took me almost 1.5 round trip hours to get there and back to the condo to check-in. Extremely disappointing and bad business when I had paid $3k to rent the condo for 4 nights! This is totally against standard practice, which is entering thrental with keyless entry, or having someone meet you there to give you the keys. I communicated this to Jade and was told that the resort wouldn't give the keys to guests. I told her I understand, but why couldn't someone meet me, even halfway? She never answered again and I received no apology.The condo itself was pretty decent, although a few things were not clean (blinds had dust and the floor mat was covered in hair from previous renters). It's sad the communication/expectations from the property manager completely ruined it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Meghan, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We deeply apologize for the inconvenience you faced due to the extended drive to retrieve the key. Unfortunately, our condo management policies prevent us from having an onsite lockbox. As a result, the only available options are to leave the keys in a designated spot for guests to collect or to coordinate with our service partner, whose office is located approximately 40 minutes away
  - We're actively engaged in seeking a resolution to this challenge. However, overcoming the obstacles we're currently facing will require some time and effort. As a temporary measure, we've included additional information in our pre-stay instructions to ensure clarity for our guests regarding this matter
  - We're also addressing the concerns you raised about the property's cleanliness, and we extend our sincerest apologies for the inconvenience caused
  Thanks for your valuable feedback as we continue to improve for future guests.