Buena Vista Creekside Home w/ Private Hot Tub!

Reviews

• Not as advertised. Not clean.

  2/5

  7 Men, business stay. Listing clearly stated 6 bedrooms of which 1 was separate from the home. Upon arrival we were contacted by the manager / owner, when we asked for the remote bedroom entry instructions he refused entry and claimed that room was not part of the rental. He brought us an air mattress, we unfolded it and found mice and dog feces in it. Also found a dead mouse in the bedding and pullout couch. Rotten 1/2 gallon of milk under the coffee table. We smashed a tick in a bathroom sink. Overall challenge to remain there, we did leave early.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi James, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We are dedicated to providing our guests with an exceptional experience, so we were disheartened to hear about your feedback. We want to take this opportunity to address any issues you encountered during your stay.
  - We value your feedback and apologize for any confusion or misunderstanding. Following your comments, we have worked with Evolve to ensure that our listing accurately represents the property. We have also updated the listing to clarify that the little cabin is not part of the rental but may be available upon request.
  - We were not aware of any other issues during your stay, as another guest indicated that everything was satisfactory with the home. If you had informed us of your concerns with the air mattress during your stay, we would have promptly addressed them to ensure your comfort.
  We strive to make each stay enjoyable for our guests and are committed to improving based on your feedback. We hope to have the opportunity to host you again and provide you with a wonderful experience.

• Exactly as advertised

  5/5

  This place was exactly as advertised. We needed it only for a place to put our head down while visiting the town. This provided just that! Thanks.

• Great House in BV!

  5/5

  Large place with tons of creekside seating. lots of space and even an extra detached room with a heater! Fire pit was nice to use as well (check for fire bans). This was a great place to stay for our friends wedding weekend.

  *This review was originally posted on Vrbo

• A rustic, older home that needs some improvements.

  3/5

  We had three couples stay here in early August. The location was convenient to town & the river, though a bit too far to walk in the summer heat. We liked the grassy area by the stream and the outdoor table. The bathrooms were clean & well stocked. The house was spacious, including a 'game room' with a sofa and a large kitchen table.

  This is an old house that has ceiling fans, but no AC. Unfortunately, the upstairs bedrooms, hot after sunny days, did not have screens that fit properly, so when trying to cool down the upstairs after sunset, moths were coming in. The carpeting and appliances are older. They worked okay but be advised this is NOT a newly updated property.

  While the outdoor table was under a roof, the roof line ended at about 5 feet tall, so several of us banged our heads getting up from our chairs, where some small hooks protruded (be careful).

  Lastly, the outdoor table looks out to a 'storage yard' where there were two old hot tubs, several tables, some chairs, etc. It appears the owners use this property to store a lot of junk, outside. Once you walk past this, down to the stream, the situation greatly improves. There were several chairs & chaises by the stream, and the area had been mowed nicely, making it a place several of us went to sit & read.

  Manager's Response:

  Hi Carl, we are happy to hear that you enjoyed spending some time relaxing down by the creek! We’re so glad you enjoyed the view, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:
  - The low angle of the roof was designed to keep the sun off the deck since it faces west and this makes it easier to eat outside on a hot summer day. However, we do apologize for the inconvenience that was caused by the low angle of the roof.
  - Considering this is an older home we are continuing to look into the possibility of adding an AC. We wish you had reached out to the Guest Contact during your stay. We would've been happy to help you troubleshoot so that you could enjoy the home.
  - In the past, we experienced some hot tub issues, so the other hot tub you noticed on the property is an extra we have available as a backup that we now keep stored behind the garage in the garden shed.
  - Our management company ensures all amenities, such as the hot tub, are working before every guest's arrival since we do understand that these amenities play a large role when guests book a property.
  - We want all of our guests to find the perfect vacation rental for their stay, so we take the accuracy of our listings seriously. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.
  Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We would love to host you all again soon!

• July Vacation

  3/5

  Owner very helpful & responsive to issues that we had. Kitchen was not very clean, property lacking adequate supplies for number of guests that can stay there( TP, paper towels, dish soaps, cleaning products to help clean after ourselves, propane for outdoor grill).Hot tub was awesome! Good proprty location by creek & town & walking trails. House & property need a bit of updating of appliances, locks, screens on windows that were missing, but overall we had a good stay.Cool game room for kids was a nice surprise.We were told that the separate bedroom out back of house was not supposed to be used, contrary to listing on vrbo, so maybe the listing needs to be updated on vrbo website....

  *This review was originally posted on Vrbo