Bright Hilton Head Cottage w/ Deck ~ 2 Mi to Beach

Reviews

• Heritage Weekend

  5/5

  House was great for the Heritage. Trolly stop was a short walk from the house and the first drop off to get back. Easy to get to the grocery store and restaurants just outside Sea Pines.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: ''Thank you, Josh! The location is great. Hope you enjoyed the Heritage.''

• Tired and Rundown

  3/5

  The property was advertised as having a queen bed, however it was a 54" double. The property truly requires an updating and has the following deficiencies:

  1. Bedroom ceiling fan is new, however it was incorrectly installed and click relentlessly.

  2. Master bedroom toilet requires replacing, rather than a sticker that says "hold handle down to flush". It leaks and constantly refills.

  3. The dishwasher is a very old Bosch 300. It runs, however it won't clean even the lightest of soiling.

  4. The lighting throughout the home is awful, particularly in the kitchen.

  5. All bathroom faucets are old, many leak, and the shower hardware life is almost done.

  6. The master bedroom shower is full of mould. The enclosure door has seen better days and there are also cracked tiles.

  7. The television in the great room is old and tiny (42") by today's standards, and isn't sized according to the room. This is disappointing when considering the low cost of larger screens.

  8. The outside is overgrown and could use a power washing.

  9. The barbecue is only a basic Weber charcoal unit, therefore it takes hours to cook your favourite burger.

  10. The kitchen only has the most basic furnishings and is frustrating when attempting to prepare meals.

  11. The property management - Evolve - is non-responsive and uncaring in every way.

  Owner is responsive, property is conveniently located, and overall home design is attractive. But that's it folks.

  *This review was originally posted on Vrbo

  Manager's Response:

  Doug & Deborah, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Doug & Deborah, we were quite distraught over your review of our home. We do not feel it is tired or rundown as we take great care in being sure any repairs are done quickly to ensure all guests have a good experience with us.
  
  - Sea Pines homes are older but the HOA does not allow run-down houses and the photos in the listing are 100% accurate.
  - The queen-size bed measures 59 inches across and requires queen-size sheets, a mattress cover, and a comforter.
  - The ceiling fan was installed correctly and works efficiently, we have not had any complaints about this in the past.
  - The kitchen is fully furnished and equipped with a ceiling fan light and lamps. We also provide a dishwasher that works very well.
  - We checked and found no leaking faucets or leaks anywhere.
  - We have used the charcoal grill and it is very efficient and does not take hours to prepare for a good burger. Perhaps you were not familiar with this type of grill.
  - In regards to the toilet, we do not see a problem with the sign has not been a problem for any of our other guests. We will make the necessary repairs when needed. We do not know why you would offer to repair it while on your vacation, but it was not necessary.
  - We have one cracked tile in the whole house and it does not affect its use. We're sorry for the inconvenience.
  - Our TV is adequate, no one needs a TV that is sized according to the size of the room. Most people go on vacation to enjoy the location and not sit around and watch TV.
  - We verified with Evolve and they did respond to your message within hours to get you the information you requested. They also suggested you reach out to the local guest contact if needed and provided you with their contact information.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver."

• Quiet Clean Comfortable

  4/5

  Nice spot and close to all we needed. The home needs a little refresh but overall we enjoyed our stay.

  *This review was originally posted on Vrbo

• Great Hilton Head Island location!!

  5/5

  The house was great, the neighborhood very nice and the fenced in yard was nice to have for our dog. Location was close to everything on Hilton Head. Donna was a pleasure to deal with and very responsive. Would definitely stay at this house again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "I am so happy to hear you enjoyed your stay. My dogs love the yard too! Come back again."

• The perfect pet-friendly place!

  5/5

  Evergreen is such a gem! The place was spotless and so well taken care of. It was absolutely perfect for us and our two dogs! We couldn’t have picked a better place that made us feel right at home, and the owner, Donna, is so delightful! We will definitely be back again next year!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Welcome home! Thank you."