Cheerful Grand Rivers Cottage, 1/2 Mi to Lake

Reviews

• No southern hospitality here.

  1/5

  This old house was bare bones. We even had to go buy more toilet paper. The front door screen didn’t open all the way. Does in the house stuck and had to be forced open. Drips all over the floor from years of touch up painting. Roach droppings in the kitchen. The hand soap and dish soap containers almost empty. Peeling paint in the bathroom. when I reached out for help with an extremely uncomfortable bed I was answered with disrespect and curtness. This solution wound up being just to flip over the heated bed cover that had been put on upside down.

  Manager's Response:

  Hi Paul, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. The listing does state that this is a rustic cottage, but we’re sorry if this caught you off guard. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - We want all of our guests to rest easy. We’re sorry to hear that you weren’t comfortable during your stay. We do know that mattress preference is unique to each guest and while we try to accommodate all guests' comfort, mattress taste is subjective. We're sorry the mattress didn't meet your preferences.
  - As is standard in the vacation rental industry, the owner provides a starter amount of essentials, and once that amount is out, it's typical for the guest to purchase more supplies, especially for longer stays or larger groups. While we try to accommodate all our guests' needs, we're sorry the complimentary supplies didn't meet your preferences.
  - We apologize for the issues you experienced during your stay. Since the cottage is surrounded by nature, pests can be found in the area and occasionally enter if doors or windows are left open. However, we have not seen the types of pests that you mentioned. We do have ongoing pest control that manages and protects the cottage from these issues.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues.
  - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Grand Rivers Easter Adventure

  5/5

  House stay was great . House was just as expected. Loved how we can walk to Patti's ,and Craig's. Happy to see an actual full length mirror. Easy check in and out.

• Disappointing

  2/5

  I didn't read the reviews prior to staying, but now that I have, I am disappointed to find out that the issues I had, were noted by previous guests going back more than a year. There was an odor, I had to buy a candle to cover it, one guest said it was musty but it smelled like a dog to me. The other was mice, if you have mice holes in your walls you know you have mice. We did not see droppings but we heard them eating in the walls and one night a mouse ran into my phone leaned against the base board charging. Scared it and us. And lastly, it is not professionally cleaned. Nasty baseboards, dirty window sills, mold on the freezer door seal, etc. If I am paying to have the property cleaned it needs to be more than a "mop and dust" clean. Old homes are going to have issues but take action and fix them when they are reported. Evolve manages this property and they have the home owner as "boots on the ground" which is a serious conflict of interest. I will always read reviews from now on.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Debra, thank you for your review. We’ve passed your feedback along to the homeowner, so they can continue to improve for future guests. We hope to host you again in the future!

• Getaway

  5/5

  Very relaxing and enjoyable

  *This review was originally posted on Vrbo

• Lots of updates need really bad

  4/5

  The house was very clean. But It is in great need of maintenance on the interior of the house. None of the interior doors will close, trim work falling down, wood floors need to be refinished, furniture needs replaced. Holes in the walls, And ALL of the walls and ceiling needs to be taken down to the studs. I'm sure it would help get rid of the stale odor that is in every room.This is an Older house that has not had any proper upkeep done in years. This could really be a very cute house. But it is in dire need of a good amount of money invested into it.

  *This review was originally posted on Vrbo