Saint Louis Home w/ Deck: 4 Mi to Downtown!

Reviews

• Beautiful house, but the bane of our vacation

  3/5

  The physical structure and location of the home was beautiful, and the host let us check in 45 min early. Unfortunately, that is where our positive feedback ends. We dealt with CONSTANT issues, discomforts, and inconveniences the entire trip (4 nts/5 days). To start, there weren't enough towels (2 hand towels for 4 bathrooms + kitchen). When I inquired about getting more, I was told to be more considerate and that I was the customer (snarky). Besides towels, it lacked basic essentials like handsoap (2 for entire house), dish soap, and extra TP. Description said dishes, but there were only a couple plastic plates and no bowls, nowhere near enough for our group of 7. Fire alarm went off when we were preheating oven. No way to turn off. It took almost ten minutes for host to respond. Even after alarm sound stopped, the alarm pad was still flashing red. I messaged about it, and he said someone could come by at 1 a.m! Biggest issue came when we closed laundry room door to reduce noise, but door auto locked. When reported, he said email said not to do that, which was not true. He said he was unable to unlock it remotely and that he couldn't send anyone over. After a full day of texts, calling Evolve, and 5 different worker visits, a locksmith finally opened so that we coud retrieve our belongings. When shower was in use, basement smelled like sewage through drain by couch. On final night, entire basement flooded due to rain. Sadly, worst rental any of us have ever stayed at, by far

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Liz, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’re happy we could offer you an early check-in. As is standard in the vacation rental industry, the owner provides a starter amount of essentials, and once that amount is out, it's typical for the guest to purchase more supplies, especially for longer stays or larger groups. While we try to accommodate all our guests' needs, we're sorry the complimentary supplies didn't meet your preferences.
  - We ensure all our systems are working before every guest's arrival, however, we’re sorry to hear you encountered some issues during your stay. The security company controls the alarm and excessive smoke will trigger it. The alarm company called to confirm with you that there was no real fire and the issue was quickly resolved.
  - We have never experienced problems with bad odors in our home and our cleaning crew did not report anything unusual before your stay. The basement is equipped with 3 drainage systems in the bathroom and the common area to deal with heavy rain. All drainage systems worked correctly during your stay and no water reached anywhere near the basement bedrooms. Our maintenance team ensured the basement was dry.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues. We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Comfortable and large

  5/5

  The stay was pleasant with very little issues. The location was great as it was only a 10 minute drive downtown.

  *This review was originally posted on Vrbo

• Beautiful Home

  5/5

  This house was everything we needed. It allowed for everyone in our family to have their own space. The location was great for us, as it was close to everything we needed to get to. Would definitely stay here again.

  *This review was originally posted on Vrbo