Secluded Retreat: BBQ, Lawn Games, & Fire Pit!

Reviews

• Fantastic cabin

  5/5

  We really enjoyed our stay on the property. Plenty of room and activities to keep everyone busy. We probably spent more time on the huge back porch than anywhere else. Would definitely book again

  *This review was originally posted on Vrbo

• Fantastic cabin

  5/5

  We really enjoyed our stay on the property. Plenty of room and activities to keep everyone busy. We probably spent more time on the huge back porch than anywhere else. Would definitely book again

• disappointed

  3/5

  A large part of the reason I picked this location was the hot tub. When we arrived, the temperature was a cold 88 degrees. We called the management, and they came and dumped out some of the cold water and added hot water. However, this did not help, as the temperature remained at 88 until the morning we were leaving. It was only 100 degrees. That is not a hot tub.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jacquelyn, we have passed your comments on to the homeowner who would like to share the following:
  We were surprised to receive your feedback. We were so sorry about the issue with the hot tub and communicated and provided support to you throughout the concern. You requested a late checkout to have more time in the hot tub and we were glad to grant that request. While we apologize for the issues you encountered, we feel that the refund was a fair resolution.
  We take pride in our homes and strive to provide the best possible experience for our guests. We look forward to hosting many satisfied guests at this property.

• Christmas fun

  5/5

  Spent each and every day with my parents who live in Beattyville. Our crowd was a little too large to stay with parents so we chose this rental. Absolutely awesome!

  *This review was originally posted on Vrbo

• Not Accessible

  3/5

  We identified this location because the listing was marked as wheelchair accessible. This property is NOT accessible and had steps to enter.

  Fortunately, our friend brought her small ramp and was able to access this property otherwise she would not have been able to enter the property, ruining our weekend. Also, the bathroom is not an accessible bathroom. It’s important that if a listing says accessible, it is truly accessible.

  There were a number of other items and features that were disappointing.

  - There were no potholders, not enough silverware for 6 people, missing cooking utensils like a usable whisk, and at least one mixing bowl

  - The bunk bed mattresses were awful and not satisfactory for an adult.

  While the location is lovely and we appreciated the abundance of games, it was very frustrating to experience these issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Andrea, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We extend our sincere apologies for the accessibility issues you experienced during your stay. We're actively working on updating our listing to provide more accurate accessibility information. 
  - We've conducted a thorough check of our kitchen inventory after reviewing your comments. We found that there are ample utensils available for 8 guests, and the kitchen is fully stocked for the benefit of all travelers.
  - While we try to accommodate all guests' comfort, mattress taste is subjective. 
  We appreciate your input so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. Thanks for taking the time to leave a review.