Large & Luxe Galena Territory Villa w/ Hot Tub!

Reviews

• Pros and Cons

  2/5

  The amount of bedrooms and bathrooms for our family of 12 was perfect. All were clean. The contact person was very helpful and responsive which was necessary as the rest of the house was very disappointing. We could not use the sliding glass doors to the deck as they were broken. I’m assuming that’s why the glass hadn’t been cleaned in some time, as well. The door to the screened in porch was extremely hard to open and its door to the deck was so warped, it wouldn't close without depressing the handle and pulling it shut several times. The picnic table on the deck was also warped and in such need of refinishing that we didn't even bother to serve a meal there. As for the deck, it too was in desperate need of care. Boards were warped, nails stuck out, and the boards themselves had not been stained or refinished in quite some time. Soffits and most of the trim had also been sorely neglected. The description said there was a fire pit but you would have to provide your own firewood which could be bought at stores along the way and so we did. Only to find out it wasn't a pit, but rather a fire table. There were other amenities listed that were also not as advertised. The kitchen was well-stocked but haphazardly put away. Finding what you needed was time intensive. The refrigerator was clean but the cabinets had not been wiped down in a very long time. For what was billed as a boutique home, this dwelling did not live up to boutique standards in any way, shape or form.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Laurel, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  - This home was recently renovated and we are proud of the overwhelmingly positive feedback we typically receive. We appreciate your positive comments about the number of bedrooms and bathrooms being perfect for your family of 12, as well as the cleanliness of all the rooms. We also value your kind words about our helpful and responsive Guest Contact.
  - We want to assure you that all the issues you have raised, including the broken sliding glass doors, the hard-to-open door to the screened-in porch, and the warped picnic table, have already been addressed or are in the process of being fixed. We apologize for the inconvenience you experienced.
  - Regarding the fire pit, we’re sorry for the confusion caused by the property description. We have updated the information on our listing to accurately reflect that it is a fire table instead. We have also taken measures to improve the condition of the deck to ensure a more enjoyable experience for our guests in the future.
  - We strive to make cleanliness and sanitization top priorities. We are working on reorganizing the pot and pan storage to make it more user-friendly and efficient. Additionally, our housekeeping team has been reminded to thoroughly wipe down the cabinets to maintain cleanliness.
  - We understand your disappointment that the property did not live up to your expectations of a boutique home. We strive to provide the best possible experience for our guests, and your feedback helps us to continue improving and meeting those standards.
  Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future and exceed your expectations the next time we host you!

• Escape the cold

  5/5

  My family and I had a nice stay. The game room and pool were a hit!

  *This review was originally posted on Vrbo

• 4/5

  Wonderful stay

  *This review was originally posted on Vrbo

• Yevgen

  4/5

  Thank you for your business.

  *This review was originally posted on Vrbo

• Perfect!

  5/5

  While I'd hate for the cat to get out of the bag(!)...this was the best of the places we have stayed in the Territories. The hot tub was by far the easiest, least slippery, cleanest, and HOTTEST tub of the three we have stayed in. There was space for everybody to be ALL in the same room while doing different things! Great family memories had by all. Consensus of the fam was THIS is the place for us!

  *This review was originally posted on Vrbo