Modern Outdoor Escape: Deck, Kayak, Mtn Views

Reviews

• Relaxing rental

  5/5

  This rental was in the perfect location for what my husband and I were in the area for. The porch was perfect and so relaxing. The grounds/landscaping was very nice.

  *This review was originally posted on Vrbo

• 5 stars!

  5/5

  Super cute and comfortable cabin! We enjoyed it and our dogs enjoyed it even more running around without worry. Would book again!

• Short getaway

  5/5

  Love walking down by the river! Amazing views!

  *This review was originally posted on Vrbo

• No mountain view

  2/5

  This is not a good spot if you want to have a mountain view. It's too hot during the daytime and there is only a single AC inside the cabin. It takes hours to cool off the room and it's almost impossible to sit on the balcony during the daytime as there is no shade.Overall it's good. But they should display recent photos of the property so that people can understand before what to expect when they get there.

  *This review was originally posted on Vrbo

• Cabin at the foothills of the Appalachian Mountains

  1/5

  The property was absolutely beautiful and the reason for my low rating is due to the amount of dog hair in the cabin and evolve handling the communication process with the owner. I was told that I would receive a refund for half my stay and that wasn’t honored. Several pair of lululemon socks were ruined due to this and I didn’t receive any coverage for my damaged items even though I paid for coverage. There was so much hair in the cabin it was not only on our socks and clothes but it was floating in the air and on our food. I asked evolve several times to have the owner contact me and they denied me each time. Unfortunately the owner suffers due to this not the rental company. I feel the situation could’ve been handled better and the owner could’ve been given the opportunity to make it right. The owner offered the discount of half my stay but evolve didn’t honor it. Half is half and evolve doesn’t do good business as they claim. If you rent through them and have an issue you will feel my pain!

  Manager's Response:

  Ailehs, Thanks for taking the time to leave this review. We apologize that your experience with Evolve was less than satisfactory. Our goal is to make vacation rental easy for everyone, and we're very sorry that we missed the mark. The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Owner's response: "Ailehs, We enjoy making our home a place for our guests to rest and relax and make memories, and are willing to go out of our way to do so. We're happy you thought the property was absolutely beautiful.
  
  - When you contacted us regarding the pet hair, we offered several times to come out and see if we could clean it up for you, but you declined all our offers. This is not something that has happened in the past and we will ensure it does not occur in the future.
  - You were given a partial refund, we're sorry this was not sufficient even after you agreed to the amount. We did everything allowed to make your stay a good one. We're sorry we were not successful.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for."